Resident Lifestyle & Events Manager (Lifestyle Manager)

About Sentral

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

Learn more about us at www.Sentral.com.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Lifestyle Manager will be responsible for supporting the planning and execution of all member, resident and guest experiences. This position will collaborate jointly with the Director of Lifestyle to direct the resident and guest programming ensuring all amenity spaces are consistently set and activated. The Lifestyle Manager will also be responsible for fostering and maintaining relationships with preferred service providers within the local + wider community to ensure exclusive offerings are made available to residents.

This is an in-person position located in Century City, Los Angeles. Weekend availability is required, and the shift schedule is Wednesday-Friday (7am-4pm) and Saturday-Sunday (10am-7pm).

What You’ll Do:

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Build the company image by cultivating relationships with influential companies and figures throughout the area.
• Assist with oversight of the budget, procurement of supplies needed to execute activations + events, mood board creation per activation + resident event, who/what/when/where document completion + Lifestyle folder oversight in the Google Drive
• Coordinate all engagement events and activities
• Assist in overseeing the food and beverage operations for our Members’ club
• Coordinate onsite events and outings, and support group activities to increase Member + Resident participation
• Assist with amenity space reservations + 3rd party services
• Conduct Facility walk thru to ensure safe & appropriate operation of equipment
• Synchronize Member and Resident check-ins and Reservations
• Assist with guest policies and liability waivers for 1st time guests
• Own all lifestyle announcement creation + execution for the Sentral Life App as it relates to lifestyle programming
• Support the narrative around the amenity and service experience to present to potential residents inclusive of actively participating in all weekly activations.
• Be available consistently for all shifts on the 5th + 41st floor amenity spaces in order to familiarize new + existing residents with our services and their new home.
• Effectively motivate team members on a daily basis to promote a positive and exciting work environment.
• Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
• Greet residents by their name and with a smile to make guests feel welcomed and valued.
• Develop positive relationships with residents to create a personal and welcoming environment.
• Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests.
• Prepare + drive various programming + partnership narratives, lessons learned, and playbooks for development projects.
• Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors.
• Perform other related duties and assignments as needed and assigned

Skills and Experience

• High school diploma or GED required
• Minimum 4 years customer service experience
• Minimum 4 years Food and Beverage leadership experience
• Supervisory experience a plus
• Wellness and Fitness experience a plus
• Ability to sell/lease and drive sales without hesitation
• Solid understanding of Microsoft Office (Outlook, Excel, Word)
• Excellent verbal and written communication skills
• Keen attention to detail with a creative problem-solving approach
• Ability to work independently and as part of a team
• Ability to make decisions and initiate action within established guidelines
• Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment
• Ability to work a flexible schedule, including evenings and weekends

Sentral Benefits

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
• Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
• Career Development: We offer extensive learning and development opportunities to support growth.

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:

• Stand behind a desk for the majority of an 8-hour shift
• Move body in repetitive motions for extended periods of time
  
• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property as needed
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.